Here at Crisp Websites Limited (trading as Stop Rat) we operate a “no quibble” returns policy, but goods do need to be returned in an orderly manner and an saleable condition. Goods that are returned will incur a 10% re-stocking charge, unless they were supplied in error by ourselves. We regret that we are unable to refund carriage charges for returned goods, unless they were supplied in error by ourselves.
Please call us for a Returns Authorisation Number before attempting to return goods for exchange or refund. All parcels returned must be packaged to the same standard as when received.
Goods returned without prior notification and without a Returns Authorisation Number will not be processed for a refund. If required we can arrange to have the parcel collected from you for a minimum charge of £17.00.
Incorrect product received:
If you have received the wrong goods then we must be notified in writing or by E-mail within 7 days of the receipt of the goods.
Upon notification Crisp Websites Limited will arrange for a swap-out exchange to happen at the earliest possible opportunity at our own expense.
All goods being delivered should be inspected for damage before being signed for from the carrier. Damaged goods should be refused and not signed for, they will then be returned to us by the carrier, please notify us immediately if you receive goods that have been damaged in transit
Crisp Websites Limited will not be held liable for damage, loss, mis-delivery or non-delivery of any consignment if the the proof of delivery (POD) was signed by you as having been received in good condition, unless you notify us of the same within 3 working days of the date of the delivery.
Faulty goods can be returned and swapped for replacements at no extra charge. If found to be of faulty manufacture a full refund including the carriage costs, can be made in lieu of a replacement item. Crisp Websites Limited will not be held responsible for any loss of time or expenses as a result of any product failure.
Mark our returns authorisation number clearly on the outside of the package.
Pack the goods properly to avoid damage in transit.
If Crisp Websites Limited is responsible for arranging for the return collection, or product swap-out, please ensure that the parcel is made available for collection on the agreed day as EACH failed collection attempt will be charged for. Unpaid collection charges will be deducted from your refund.
Return carriage charges will be paid by Crisp Websites when Crisp Websites is at fault, and paid by the customer, when the customer is at fault.
Refunds, replacements and substitutions are issued to the customer once the returned goods arrive at our premises and have been inspected and matched to a returns number
Crisp Websites Limited will not be liable for any loss in transit suffered by the customer when the goods in question have been returned at the customer's expense
Crisp Websites Limited
Units 2c & 2d Littlehampton Marina